Although some people may think otherwise, Betty is only a special piece of software. There are many humanistic qualities that make Betty "feel" human. Betty is an example of very complex Artificial Intelligence put to use in a human environment.
Betty was built to assist BlackBoard tech support staff, and to empower BlackBoard users. Betty is a BlackBoard user support tool. Betty will answer BlackBoard related questions directly with the BlackBoard user - reducing the workload on BlackBoard tech support staff .
Mining through countless FAQ's hoping to stumble on your question, or sending your questions to sit in a queue are things of the past.
Betty is available 24/7/365 for free and is able to communicate using natural language to help answer questions about BlackBoard.
Select demo to see an actual interaction between a BlackBoard user at the Johns Hopkins University and Betty.