Developments in the field of computer-based natural language processing and artificial intelligence have opened the door for bots. Bots are now capable of conducting real-time dialogues with Web site visitors. They answer questions directly, consistently and without delay. They are able to explain products and services, assist in completing order forms, and can also act as personal guides throughout the online experience.
In the most simplistic of terms, Betty tries to understand the user question or comment and then gives the user an appropriate answer.
Of course this explanation is far from technical. If you would like a more in depth technical analysis of the software, please do not hesitate to contact us.