Following is a brief transcript from an actual conversation between a student BlackBoard user at Johns Hopkins University and Betty. The real time conversation (not this static transcript) included dynamic text to speech, video, and animation.
Betty: Hello. I am Betty. I provide BlackBoard tech support. How may I help you?
User: How do I change my password?
Betty: Sure, I can help you change your password. Click here for step by step instructions and to watch a video clip explanation.
User: That was GREAT, thanks!
Betty: No problem.
User: Can you help me with the digital drop box?
Betty: Yes I can help you with the digital drop box. Would you like to "add" a file so only you have access to it? Or do you want to "send" a file via the digital drop box so your teacher has access to the file also?
User: It is an assignment that I need to turn in, so I guess I need to send it.
Betty: Sending a file via the drop box makes it available to you and your teacher. It will also be time and date stamped. Click here for step by step instructions and to watch a video clip explanation.
User: Thanks again.
Betty: My pleasure.
User: Can you show me where to find my grades?
Betty: Yes, I can show you how to access your grades. Keep in mind, however, that your teacher may or may not be keeping the BlackBoard grade book up to date. Click here for step by step instructions and to watch a video clip explanation.
User: Thanks so much, you have been very helpful.
Betty: That is what I am here to do. I am glad that I could help.
User: C-ya!
Betty: Bye.
Betty is a useful resource for faculty as well. Below is a is a brief transcript from an actual conversation between a faculty BlackBoard user at Johns Hopkins University and Betty.
Betty: Hello. I am Betty. I provide BlackBoard tech support. How may I help you?
User: Can I set up smaller groups within my class?
Betty: Yes you can. I can help you create groups for your class. Click here for step by step instructions and to watch a video clip explanation.
User: Are the groups able to have their own private discussion boards?
Betty: Yes there are features you can enable that are specific to a group including discussion boards. Click here for step by step instructions and to watch a video clip explanation.
User: How about group file exchange?
Betty: You can allow groups the ability to exchange files with each other via BlackBoard. Click here for step by step instructions and to watch a video clip explanation.
User: I'll be back
Betty: I'll be here 24/7/365.
Every conversation that Betty has is unique and dynamic. This demo is just a brief glimpse to show how Betty functions. Many conversations are actually several minutes long. Some conversations may last for hours.
Watch a 3 minute video of Betty in action helping a student. Turn up your speakers and maximize your screen to see the full effect.